Welcome to Kasavika. We believe that every thread carries a story — of heritage, craftsmanship, and timeless beauty. By accessing or using our website and services to purchase our handwoven Kerala sarees and munds, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing and using the Kasavika website (kasavika.com), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Eligibility

You must be at least 18 years of age to make a purchase on our website. By placing an order, you represent that you are of legal age to form a binding contract. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

3. Account Registration

To make purchases, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

Kasavika reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Products and Pricing

Product Information: We strive to display our handwoven sarees, munds, and other handloom products as accurately as possible. However, due to the handcrafted nature of our products and variations in device displays, colors, textures, and weave patterns may appear slightly different from the actual product. Each handwoven piece is unique and may have minor variations that are characteristic of authentic handloom craftsmanship.

Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to correct pricing errors, even after an order has been submitted. If a pricing error occurs, we will notify you and give you the option to cancel your order or proceed at the correct price.

Availability: As our sarees and munds are handwoven by skilled artisans, product availability is limited and subject to change. We reserve the right to limit quantities or discontinue products at any time.

5. Orders and Payment

Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.

Payment: We accept various payment methods including UPI, credit/debit cards, net banking, and other methods as displayed on our website. By providing payment information, you represent that you are authorized to use the designated payment method. All payments are processed securely through encrypted payment gateways.

Order Cancellation: You may cancel your order before it has been shipped by contacting our customer service team at 9633305606 / 9633306606. Once shipped, our Returns + Exchanges policy will apply.

6. Shipping and Delivery

Shipping: We ship our handloom products to addresses specified during checkout. Shipping times and costs vary by location and are displayed at checkout. Kasavika is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

Delivery: Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not liable for any delays, damages, or losses that occur during shipping.

International Orders: International customers are responsible for all customs duties, taxes, and fees imposed by their country. Please check with your local customs office for details.

7. Returns and Exchanges

Our Returns + Exchanges policy is outlined separately on our website. Please review this policy before making a purchase. Generally:

• Handloom items must be returned within 7 days in original condition with tags attached
• Certain items are non-returnable (final sale, customized sarees with custom embroidery)
• Return shipping costs may apply unless the item is defective or we made an error
• Refunds are processed to the original payment method upon receipt and inspection

8. Product Care and Use

Kasavika handwoven sarees and munds are crafted with traditional Kerala weaving techniques using natural fibers and intricate kasav borders. To maintain the beauty and longevity of your handloom products:

• Follow all care instructions provided with your purchase
• Dry clean or hand wash gently as recommended
• Store in a cool, dry place away from direct sunlight
• Avoid contact with perfumes, deodorants, and harsh chemicals

We are not responsible for damage resulting from improper care, cleaning, or storage of products.

9. Intellectual Property

All content on the Kasavika website, including text, graphics, logos, images, product descriptions, weave designs, and software, is the property of Kasavika or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works of our content
• Use our content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or other proprietary notices
• Copy or replicate our unique handloom designs for commercial purposes

10. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Interfere with or disrupt the website or servers
• Attempt to gain unauthorized access to any systems
• Use automated systems (bots, scrapers) without permission
• Post or transmit any harmful or inappropriate content
• Engage in fraudulent activities or misuse our services

11. Reviews and User Content

If you submit reviews, comments, or photos of our handloom products, you grant Kasavika a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content. You represent that you own or have rights to the content and that it does not violate any third-party rights. We reserve the right to remove any content that violates these terms.

12. Disclaimers and Limitation of Liability

Disclaimer: Our website and products are provided "as is" without warranties of any kind. Due to the handwoven nature of our products, minor variations in color, texture, and pattern are natural characteristics and not defects.

Limitation of Liability: To the fullest extent permitted by law, Kasavika shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Kasavika, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your violation of these Terms and Conditions or your use of our website.

14. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or control these websites and are not responsible for their content or privacy practices. Your use of third-party websites is at your own risk.

15. Force Majeure

Kasavika shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or disruptions in artisan production.

16. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kerala, India.

Any disputes shall be resolved through:

1. Negotiation: Contact us first to resolve disputes informally
2. Arbitration: If negotiation fails, disputes shall be resolved through binding arbitration in Thiruvananthapuram, Kerala
3. Jurisdiction: You agree to submit to the exclusive jurisdiction of courts in Thiruvananthapuram, Kerala

17. Changes to Terms and Conditions

Kasavika reserves the right to modify these Terms and Conditions at any time. We will notify you of material changes by posting updated terms with a revised "Last Updated" date. Your continued use of our website constitutes acceptance of the modified terms.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Kasavika Customer Support

• Address: Kuzhivila payattuvila P.O, Balaramapuram, Thiruvananthapuram, Kerala
• Email: info@kasavika.com
• Phone: 9633305606
• Phone: 9633306606